Virtual Tour Desk Agent

Vacatia; United States; Remote; USD 30,000 - 40,000; Full time

Job summary

A hospitality company in the United States is seeking a Tour Desk Agent to join their remote team. In this entry-level role, you will coordinate tours for guests, manage gifting programs, and ensure exceptional customer service. The ideal candidate has a high school diploma, customer service experience, and strong communication skills. The position also requires proficiency in Microsoft Excel and the ability to work flexible hours. Join a dynamic team and help create memorable guest experiences.

Qualifications

• High school diploma or equivalent; previous customer service experience preferred.
• Positive attitude and professional appearance.
• Strong communication, organization, and data entry skills.

Responsibilities

• Assign tours to sales representatives for morning and afternoon waves.
• Award gifts, premiums, and checks to guests after sales presentations.
• Activate and monitor gift cards and reconcile daily inventory.
• Track, enter, and verify tour data for accurate reporting to corporate.
• Assist guests with questions regarding tours, gifts, or marketing.
• Maintain professional interactions while handling customer grievances.

Skills

Customer service experience

Strong communication skills

Organizational skills

Data entry skills

Bilingual in English and Spanish

Education

High school diploma or equivalent

Tools

Microsoft Excel

Job description

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Join Vacatia And Deliver Exceptional Guest Experiences

Location: Remote (FL or NV)

Vacatia is an innovative hospitality company reinventing the vacation rental and ownership experience across discovery, booking, and stay. We’re building the next generation of travel lifestyle products—blending technology, hospitality, and design to create smarter, more connected experiences for guests, owners, and partners.

We’re looking for a Tour Desk Agent to join our Virtual team. In this role, you’ll coordinate guest tours, manage gifting programs, and ensure each customer has a seamless, memorable experience. This position is essential to supporting sales representatives, maintaining accurate reporting, and delivering top‑on‑track customer service.

Why You’ll Love Working at Vacatia

• Build the Guest Experience: Assign tours efficiently and ensure guests feel appreciated with thoughtful gifts and premiums.
• Impact That Matters: Your work directly enhances customer satisfaction and contributes to the operational success of our Welcome Center.
• Innovation at Scale: Use modern office tools, SPI systems, and reporting processes to manage tours, gifts, and inventory.
• Autonomy and Ownership: Take responsibility for daily operations of gifting and tour assignments while collaborating closely with Sales and Welcome Center teams.
• Culture of Growth: Join a professional, customer-focused environment that values attention to detail, organization, and teamwork.

What You’ll Do

• Assign tours to sales representatives for morning and afternoon waves.
• Award gifts, premiums, and checks to guests after sales presentations.
• Activate and monitor gift cards and reconcile daily inventory.
• Track, enter, and verify tour data for accurate reporting to corporate.
• Assist guests with questions regarding tours, gifts, or marketing.
• Maintain professional interactions while handling customer grievances.

What You Bring

• High school diploma or equivalent; previous customer service experience preferred.
• Positive attitude and professional appearance.
• Strong communication, organization, and data entry skills.
• Proficiency with Microsoft Excel and company software.
• Ability to work weekends, holidays, and extended hours as needed.
• Bilingual in English and Spanish preferred.

If you’re ready to deliver exceptional guest experiences, support sales operations, and help create memorable moments, we’d love to hear from you. Apply today!

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Strategy/Planning and Information Technology

Industries

• Technology, Information and Internet