Contact Center Confirmer Hybrid

Vacatia; Orlando (FL); Remoto; USD 22.000 - 25.000; Tempo pieno

Descrizione del lavoro

Vacatia is seeking a Customer Service and Operational Ambassador to coordinate tours and ensure the technical readiness of contact center and virtual tours booked by owners. This remote role supports the Eastern Time Zone and aims to elevate the owner experience across the country.

You will verify reservation details, guide owners through software requirements, troubleshoot connectivity, and maintain accurate reservation data while upholding security and policies.

Competenze

• 2+ years in customer service or virtual support, preferably in vacation ownership or timeshare.
• Strong communication across phone and digital channels.
• Ability to interpret data and solve practical problems with discretion.

Mansioni

• Coordinate scheduling and qualifications by confirming tour times and attendee lists.
• Guide owners through software requirements and troubleshoot connectivity.
• Enter and update reservation data accurately while following security policies.

Conoscenze

Customer service

Virtual support

Communication

Problem solving

Scheduling coordination

Strumenti

SPI

Jag Max

Excel

Email platforms

Descrizione del lavoro

Join Vacatia and Redefine the Guest Experience Across the Country Location Remote Work from home in the Eastern Time Zone Compensation 16 hourly commission Vacatia is an innovative hospitality company reinventing the vacation rental and ownership experience across discovery booking and stay Were building the next generation of travel lifestyle products by blending technology hospitality and design to create smarter more connected experiences for guests owners and partners Were looking for a customer service and operational ambassador who will ensure the final coordination and technical readiness of contact center and virtual tours booked by owners If you thrive in dynamic fast paced environments and love solving complex problems that blend people product and process this is your opportunity to make your mark at the intersection of hospitality and innovation.

Why Youll Love Working at Vacatia

Build the Future Serve as a critical guide ensuring that every participant is fully prepared for their digital experience by verifying reservation details Impact That Matters Provide high touch support that directly impacts owner satisfaction and the overall success of the Virtual Marketing operations Innovation at Scale Work directly with various virtual meeting platforms and internal tools like SPI Jag Max and Excel Autonomy and Ownership Independently solve practical problems related to scheduling conflicts or technical hurdles to ensure a seamless transition into the virtual environment Culture of Growth Thrive in a fast paced setting where you will effectively manage multiple responsibilities and adapt to shifting priorities Your ImpactCoordinate scheduling and qualifications by confirming tour times and attendee lists and reviewing owner qualifications to ensure they meet specific criteria Guide technology onboarding by walking owners through necessary software requirements and troubleshooting basic connectivity or platform access issues prior to the tour start Establish professional rapport to build excitement and confidence in the virtual process while listening to and reassuring owner concerns Ensure operational excellence by accurately entering and updating reservation data and maintaining up to date contact information within company systems Support departmental security and administration by adhering to all company policies and security awareness protocols while performing necessary administrative duties.

What You Bring

• 2 years of experience in a similar customer service or virtual support environment Vacation Ownership or Timeshare Outbound experience highly preferred
• Proven track record of exceptional ability to communicate and interact with others via telephone and digital channels Strength in various tech platforms including SPI Excel Email Jag Max and various virtual meeting platforms Ability to interpret data solve practical problems involving various variables and maintain professionalism and discretion in handling sensitive and confidential information
• Willingness to occasionally work weekends holidays and extended hours to accommodate tour schedules

Join Us Join us at the start of something big If youre ready to build whats next in owner engagement and virtual hospitality wed love to hear from you