Remote Virtual Assistant: Recruitment & Client Support

Outsourced Staff; United States; Remote; USD 21,000 - 39,000; Full time

Job summary

Outsourced Staff is seeking a reliable Virtual Assistant to support three core areas: recruitment, participant report preparation, and after-hours phone support for an NDIS provider.

This home-based role requires handling up to 300 applications and 240 reports every four months, with strong English communication, CRM proficiency, and careful documentation. You will screen applicants, draft reports, and coordinate rostering, while training is provided.

Qualifications

• Excellent spoken English with clear phone communication.
• Strong written English and attention to detail.
• Customer service experience in administration or recruitment support.
• Proven ability to manage priorities and deadlines.
• Reliable internet and a quiet work environment.

Responsibilities

• Recruitment Screening & Coordination: review resumes, screen candidates, schedule interviews, and maintain records.
• Participant Report Preparation: monitor CRM, gather notes, draft reports for Team Leader review.
• After-Hours Phone & Rostering Support: handle calls after hours and assist with rostering changes.
• Processes & Team: follow procedures, contribute to SOPs, and participate in team chats.
• Hours & Location; Remote work: 11:00 am–7:00 pm Adelaide time, Wed–Sun roster; remote home-based.

Skills

English communication

Customer service

Admin support

Recruitment support

Screening & scheduling

Data entry

Attention to detail

CRM usage

Tools

CRM software

Calendar apps

AI-assisted tools

Online documents

Job description

Outsourced Staff is seeking a reliable Virtual Assistant to support three core areas: recruitment, participant report preparation, and after-hours phone support for an NDIS provider.

This home-based role requires handling up to 300 applications and 240 reports every four months, with strong English communication, CRM proficiency, and careful documentation. You will screen applicants, draft reports, and coordinate rostering, while training is provided.