Remote Veterinary Care Coordinator (Call Center)

Lap of Love Veterinary Hospice; Louisville (KY); Remote; USD 18,184 - 25,898; Full time

Benefits offered by this job

Medical, dental, and vision insurance plans

Company-funded wellness resources

Generous paid time off

Pet insurance

Job summary

A leading veterinary care provider is seeking a Call Center Representative to offer compassionate customer service to pet families. This remote role requires handling customer calls with care and attention while documenting pet information. Ideal candidates should have experience in high-volume customer service, adaptability, and a strong attention to detail. This position offers a base pay of $16.00 per hour along with various benefits.

Qualifications

• Experience in high-volume customer service or call center environments.
• Ability to quickly learn custom software and programs.
• Attendance at mandatory 4-week intensive training program at the start of employment.

Responsibilities

• Provide customer service by engaging in positive interactions with pet families.
• Answer a high volume of customer service calls in a work-from-home/remote environment.
• Guide emotional conversations in a calm and peaceful manner.
• Meet all productivity, quality, and performance standards.

Skills

High-volume customer service experience

Adaptability to new processes

Attention to detail

Tools

Gmail

Google Calendar

Google Maps

Five9

Zoom

Job description

A leading veterinary care provider is seeking a Call Center Representative to offer compassionate customer service to pet families. This remote role requires handling customer calls with care and attention while documenting pet information. Ideal candidates should have experience in high-volume customer service, adaptability, and a strong attention to detail. This position offers a base pay of $16.00 per hour along with various benefits.