Remote Veterinary Care Specialist - Compassionate Pet Support

Heartstrings Pet Hospice; United States; Remote; USD 19,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental and Vision Insurance

Wellness Resources

Life Insurance

Disability Insurance

401(k) Retirement Plan

Paid Time Off

Paid Parental Leave

Bereavement Leave

Training & Development

Pet Insurance

Fully Remote Work Environment

Job summary

Heartstrings Pet Hospice is seeking a Remote Veterinary Call Center Specialist to join a compassionate, mission-driven team. This 100% remote role supports families during emotional moments and coordinates care with veterinarians and leadership.

The position requires handling high-volume calls, learning multiple software platforms, and maintaining punctual, reliable attendance while delivering exceptional service to pet families.

Qualifications

• Experience in high-volume call centers and customer service.
• Ability to work remotely with reliable internet.
• Comfort with learning multiple software platforms.

Responsibilities

• Guide emotionally charged conversations about euthanasia and hospice care.
• Deliver empathetic, high-quality customer service to pet families.
• Handle a high volume of inbound calls from a remote home office.
• Collect and document pet, family, and medical information accurately.
• Schedule appointments using Heartstrings’ platforms.
• Collaborate with veterinarians and leadership to support families.

Skills

High-volume calls

Customer service

Remote work

Tools

Google Workspace

Scheduling software

Zoom

Job description

Heartstrings Pet Hospice is seeking a Remote Veterinary Call Center Specialist to join a compassionate, mission-driven team. This 100% remote role supports families during emotional moments and coordinates care with veterinarians and leadership.

The position requires handling high-volume calls, learning multiple software platforms, and maintaining punctual, reliable attendance while delivering exceptional service to pet families.