Remote Veterinary Care Coordinator - Call Center

Lap of Love Veterinary Hospice; Dayton (OH); Remote; USD 18,184 - 25,898; Full time

Benefits offered by this job

Medical Insurance Plans

Dental and Vision Insurance

Generous Paid Time Off

Pet Insurance

Job summary

A pet care services company is seeking a fully remote Call Center Representative to provide exceptional customer service to pet families. The role requires strong communication skills and the ability to handle emotional conversations with pet owners. Responsibilities include managing high volumes of calls, documenting information, and ensuring a positive experience for clients. This position offers a starting hourly pay of $16.00 and provides comprehensive medical and wellness benefits, remote work flexibility, and the opportunity for overtime.

Qualifications

• Experience in high call volume, customer service, or call center environments.
• Ability to quickly learn custom software and other programs.
• Must be present for work, on time, every day.

Responsibilities

• Guide emotional conversations in a calm manner.
• Answer a high volume of customer service calls.
• Gather and document pet's medical information.

Skills

Customer service skills

Attention to detail

Adaptability

Tools

Gmail

Google Calendar

Five9

Zoom

Job description

A pet care services company is seeking a fully remote Call Center Representative to provide exceptional customer service to pet families. The role requires strong communication skills and the ability to handle emotional conversations with pet owners. Responsibilities include managing high volumes of calls, documenting information, and ensuring a positive experience for clients. This position offers a starting hourly pay of $16.00 and provides comprehensive medical and wellness benefits, remote work flexibility, and the opportunity for overtime.