Remote Pet Care Call Center Specialist

Lap of Love Veterinary Hospice; Shreveport (LA); Remote; USD 18,184 - 25,898; Full time

Benefits offered by this job

Medical Insurance Plans with HSA option

Paid time off

Remote work option

Job summary

A dedicated pet care organization is seeking a Call Center Representative to assist pet families with emotional and medical concerns. This role is fully remote and part of a supportive team focused on high-quality customer interactions. Candidates should have experience in customer service, especially in high-call-volume settings. The position requires attendance in a 4-week training program and the ability to engage positively in emotionally charged conversations. Benefits include medical insurance, paid time off, and a 401(k) retirement plan.

Qualifications

• Experience in high-call-volume, customer service or call-center settings.
• Must have a wired Ethernet connection for remote work.
• Expected punctuality and attendance during shifts.

Responsibilities

• Guide emotional conversations regarding pet care.
• Provide stellar customer service to pet families.
• Answer a high volume of calls remotely.

Skills

High attention to detail

Customer service experience

Adaptability to new processes

Tools

Google Calendar

Zoom

Five9

Job description

A dedicated pet care organization is seeking a Call Center Representative to assist pet families with emotional and medical concerns. This role is fully remote and part of a supportive team focused on high-quality customer interactions. Candidates should have experience in customer service, especially in high-call-volume settings. The position requires attendance in a 4-week training program and the ability to engage positively in emotionally charged conversations. Benefits include medical insurance, paid time off, and a 401(k) retirement plan.