Remote Veterinary Care Coordinator (Call Center)

Lap of Love Veterinary Hospice; Cleveland (OH); Remote; USD 18,184 - 25,898; Full time

Benefits offered by this job

Medical Insurance Plans

Dental and Vision Insurance

Company Funded Wellness Resources

Life Insurance

Long Term and Short Term Disability Insurance

Retirement Plan

Generous Paid Time Off

Generous Paid Parental Leave

Bereavement Leave

Pet Insurance

Remote Work From Home

Job summary

A veterinary services organization is seeking a Call Center Representative to provide exceptional customer service to pet families. This entry-level role involves guiding sensitive conversations about pet care while managing a high volume of calls from home. Candidates should have experience in customer service and possess excellent communication skills. The position also offers competitive hourly pay starting at $16 with comprehensive benefits, including health insurance and paid time off.

Qualifications

• Experience in high call volume, customer service, or call center environments.
• Must have a wired Ethernet connection.
• Ability to learn custom software quickly.

Responsibilities

• Guide emotional conversations regarding pet care.
• Provide excellent customer service to pet families.
• Answer a high volume of calls in a remote environment.

Skills

Customer service

High call volume experience

Attention to detail

Ability to adapt

Tools

Gmail

Google Calendar

Google Maps

Five9

Zoom

Job description

A veterinary services organization is seeking a Call Center Representative to provide exceptional customer service to pet families. This entry-level role involves guiding sensitive conversations about pet care while managing a high volume of calls from home. Candidates should have experience in customer service and possess excellent communication skills. The position also offers competitive hourly pay starting at $16 with comprehensive benefits, including health insurance and paid time off.