Remote Veterans Experience CSR – Help & Connect

Government Technical Services Corporation; Columbia (SC); Remote; USD 20,173 - 28,731; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) matching

Generous vacation and sick leave

Training provided

Job summary

A leading government support services provider is hiring experienced Call Center Representatives for a fully virtual position. You will assist Veterans in finding the right resources and solutions for their inquiries. Candidates should possess at least 6 months of call center experience and have excellent communication skills. The role includes comprehensive training and offers a competitive hourly wage of $17.75, along with benefits like health insurance and paid holidays. Commitment to serving Veterans is crucial in this role.

Qualifications

• MUST have six (6) months of consecutive call center or contact center experience.
• Your work-at-home environment must be ergonomically sound and quiet.
• Must have a REAL ID-compliant identification card.

Responsibilities

• Assist Veterans by directing them to proper resources for their inquiries.
• Maintain confidentiality and privacy of callers during interactions.
• Learn and explain Department of Veterans Affairs services.

Skills

Empathy

Excellent communication

Ability to work under pressure

Tools

Customer Relationship Management (CRM) software

Job description

A leading government support services provider is hiring experienced Call Center Representatives for a fully virtual position. You will assist Veterans in finding the right resources and solutions for their inquiries. Candidates should possess at least 6 months of call center experience and have excellent communication skills. The role includes comprehensive training and offers a competitive hourly wage of $17.75, along with benefits like health insurance and paid holidays. Commitment to serving Veterans is crucial in this role.