Remote Veteran Support Call Center Agent

Government Technical Services Corporation; Arlington (VA); Remote; USD 19,809; Full time

Benefits offered by this job

Health and Dental Insurance

401(k)

Generous vacation and sick leave

Job summary

A government services provider is looking for a Call Center Representative. This 100% virtual role requires assisting Veterans with various inquiries while demonstrating empathy and excellent communication skills. The position offers $17.75 per hour along with training and full-time benefits including medical, dental, and 401(k). Candidates must have at least six months of call center experience and a commitment to helping others. This is not seasonal work and there are opportunities for career growth.

Qualifications

• MUST have six (6) months of consecutive call center or contact center experience.
• Must be a U.S. Citizen or Green Card Holder with three (3) years residency.
• Excellent verbal, interpersonal and written communication skills.

Responsibilities

• Help Veterans find assistance and connect them to the right resources.
• Accurately record service requests in an expected timeframe.
• Maintain confidentiality and privacy of callers.

Skills

Excellent verbal communication

Empathy

Ability to work under pressure

Interpersonal skills

Listening skills

Job description

A government services provider is looking for a Call Center Representative. This 100% virtual role requires assisting Veterans with various inquiries while demonstrating empathy and excellent communication skills. The position offers $17.75 per hour along with training and full-time benefits including medical, dental, and 401(k). Candidates must have at least six months of call center experience and a commitment to helping others. This is not seasonal work and there are opportunities for career growth.