Remote Veterans Experience Call Center Agent

Government Technical Services Corporation; Nashville (TN); Remote; USD 20,173 - 28,731; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k)

Paid holidays

Short-term disability insurance

Job summary

A government services provider seeks a Call Center Representative for a remote role in Nashville, TN. Candidates should have experience in call center operations, excellent communication skills, and empathy for Veterans in need. This full-time position offers $17.75/hour with benefits including medical and dental insurance. Applicants must have reliable internet access and be prepared to work in stressful situations while providing support to Veterans. Training is provided, and shift work is required.

Qualifications

• Must have six (6) months of consecutive call center or contact center experience.
• Must be a U.S. Citizen or a Green Card Holder.
• Must have a REAL ID-compliant identification card.

Responsibilities

• Assist Veterans by directing them to proper resources.
• Learn and explain Department of Veterans Affairs services.
• Accurately record details of calls and service requests.

Skills

Excellent communication skills

Empathy

Ability to work under pressure

Verbal and written communication

Job description

A government services provider seeks a Call Center Representative for a remote role in Nashville, TN. Candidates should have experience in call center operations, excellent communication skills, and empathy for Veterans in need. This full-time position offers $17.75/hour with benefits including medical and dental insurance. Applicants must have reliable internet access and be prepared to work in stressful situations while providing support to Veterans. Training is provided, and shift work is required.