Remote Veteran Support Specialist

Government Technical Services Corporation; Frederick (MD); Remote; USD 20,173 - 28,731; Full time

Benefits offered by this job

Medical, Dental, and Life Insurance

11 paid holidays

401(k)

Paid training and equipment

Job summary

A leading service provider for Veterans is seeking a compassionate Call Center Representative to support Veterans in navigating services. This full-time remote position requires excellent communication skills and 6 months of call center experience. Responsibilities include helping Veterans connect with appropriate resources while maintaining a calm and empathetic approach. The role offers $17.75 per hour, benefits, and opportunities for growth, all aimed at making a meaningful impact on Veterans' lives.

Qualifications

• 6 months of consecutive call center or contact center experience.
• Must be a U.S. Citizen or Green Card Holder with proof of eligibility to work.
• Ability to communicate clearly, document in real time.

Responsibilities

• Provide support to Veterans for the Veterans Experience Office's Contact Center.
• Direct Veterans to appropriate resources for their questions and issues.
• Accurately record call details and service requests.

Skills

Excellent communication

Empathy

Ability to work under pressure

Listening skills

Job description

A leading service provider for Veterans is seeking a compassionate Call Center Representative to support Veterans in navigating services. This full-time remote position requires excellent communication skills and 6 months of call center experience. Responsibilities include helping Veterans connect with appropriate resources while maintaining a calm and empathetic approach. The role offers $17.75 per hour, benefits, and opportunities for growth, all aimed at making a meaningful impact on Veterans' lives.