Remote Veteran Services Call Center Pro

Government Technical Services Corporation; Salt Lake City (UT); Remote; USD 20,173 - 28,731; Full time

Benefits offered by this job

Medical, Dental, and Life Insurance

Generous vacation and sick leave

401(k) retirement plan

Job summary

A federal support service company is hiring a Call Center Representative in Salt Lake City, UT. This virtual position involves assisting Veterans in navigating available resources. Candidates must have at least six months of call center experience and be excellent communicators with strong empathetic skills. The role is full-time, with comprehensive training and benefits including health insurance. Shift work is required, as positions are staffed 24/7.

Qualifications

• Minimum six months of consecutive call center experience required.
• Ability to work in a quiet, distraction-free environment essential.
• Capable of calmly managing stressful calls from Veterans.

Responsibilities

• Assist Veterans by directing them to proper resources.
• Record details of calls and assist customers effectively.
• Maintain effective communication with VA employees.

Skills

Excellent communication

Empathy for others

Ability to work under pressure

Verbal and written communication skills

Tools

CRM applications

Job description

A federal support service company is hiring a Call Center Representative in Salt Lake City, UT. This virtual position involves assisting Veterans in navigating available resources. Candidates must have at least six months of call center experience and be excellent communicators with strong empathetic skills. The role is full-time, with comprehensive training and benefits including health insurance. Shift work is required, as positions are staffed 24/7.