Remote Veterans Care Options Navigator

SSSEVA; Raleigh (NC); Remote; USD 55,000 - 85,000; Full time

Job summary

SSSEVA is seeking a Veterans Direct Care Options Counselor to provide person-centered guidance to veterans and caregivers as they navigate home-based care options. The role involves assessing needs, developing care and spending plans, and offering ongoing support in a fully remote, home-office setup.

Travel up to 50% of time within a roughly 2-hour service area from Durham, with monthly in-person visits to the Norfolk headquarters.

Qualifications

• Bachelor’s degree in social work, human services, or related field, or two years of relevant experience.
• Knowledge of aging, disability, veteran, consumer-directed, Medicaid, Medicare, or other benefit systems preferred.
• Ability to research and connect individuals with community resources and services.
• Excellent listening, interviewing, assessment, communication, and relationship-building skills.
• Empower and guide veterans and caregivers with a person-centered approach.
• Strong organizational and time-management skills.
• Ability to work independently, exercise sound professional judgment, and manage changing priorities.
• Proficiency with Microsoft Office, particularly Excel, and web-based software systems.
• Ability to maintain strict confidentiality and comply with HIPAA and applicable ethical standards.
• Comfortable working remotely while maintaining productivity, communication, and accountability.
• Comfortable traveling independently and conducting regular in-person visits in the field

Responsibilities

• Complete initial assessments and required documentation.
• Work with veterans and caregivers to identify needs, preferences, and appropriate services.
• Develop and monitor individualized care and spending plans.
• Help participants and caregivers understand their responsibilities and available services.
• Provide guidance, training, and ongoing support as needed.
• Conduct required monthly, quarterly, semi-annual, and annual participant contacts.
• Follow up on referrals and ensure services are implemented appropriately.
• Maintain accurate and confidential participant records in electronic databases.
• Monitor participant spending, maintain accurate financial records, and complete required reports.
• Coordinate with healthcare providers, community organizations, and other agencies to connect veterans with additional resources.
• Build and maintain positive working relationships with veterans, caregivers, professionals, and community partners.
• Provide education and presentations to community and professional groups.
• Use Cumulus and other web-based systems to maintain participant information, documentation, and program records.
• Perform other related duties as assigned.

Skills

Active listening

Communication

Assessment

Relationship-building

Resource connection

Organization

Time management

Independence

HIPAA compliance

Remote work

Education

Bachelor’s degree in social work, human services, or related field; or 2+ years of relevant experience

Tools

Microsoft Office (Excel)

Job description

SSSEVA is seeking a Veterans Direct Care Options Counselor to provide person-centered guidance to veterans and caregivers as they navigate home-based care options. The role involves assessing needs, developing care and spending plans, and offering ongoing support in a fully remote, home-office setup.

Travel up to 50% of time within a roughly 2-hour service area from Durham, with monthly in-person visits to the Norfolk headquarters.