Remote Vehicle Claims & Call Center Lead

Secure IQ Services; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Fully remote role

Job summary

Secure IQ Services is seeking a Call Centre Manager to lead customer care operations and oversee end-to-end insurance claims handling in a vehicle-focused environment. The role is fully remote with Central Standard Time hours (9 AM–5 PM) and involves coordinating teams across regions to ensure speedy, accurate claims processing and high-quality customer interactions.

The successful candidate will drive KPI improvements, manage escalations, and maintain visibility across claims pipelines while

Qualifications

• 3+ years in call centre operations with at least 1–2 years in a supervisory role.
• Preferred: experience in vehicle insurance or automotive claims handling.
• Strong understanding of insurance claims processes and lifecycle management.
• Ability to handle escalations and direct customer communications.

Responsibilities

• Lead customer care operations and end-to-end claims handling in a vehicle-focused environment.
• Own the quality of conversations, speed and accuracy of claims handling, and service consistency.
• Manage and coach teams across departments/regions and coordinate with repair vendors.
• Improve call centre KPIs and overall customer experience; drive process improvements.

Skills

Call centre leadership

Insurance claims knowledge

KPIs management

Cross-functional coordination

CRM systems

English fluency

Process improvement

Self-directed operations

Tools

CRM systems

Call centre tools

Workflow tracking systems

Job description

Secure IQ Services is seeking a Call Centre Manager to lead customer care operations and oversee end-to-end insurance claims handling in a vehicle-focused environment. The role is fully remote with Central Standard Time hours (9 AM–5 PM) and involves coordinating teams across regions to ensure speedy, accurate claims processing and high-quality customer interactions.

The successful candidate will drive KPI improvements, manage escalations, and maintain visibility across claims pipelines while