Remote Senior Claims Leader – Insurance (South Africa)

Placements24; Kimberley (AR); Hybrid; USD 109,000 - 182,000; Full time

Benefits offered by this job

Executive-level salary package

Performance-based bonus potential

Medical aid

Retirement annuity

Home office allowance

Generous leave

Job summary

Placements24 is seeking a highly experienced Remote Senior Claims Manager to lead and develop the claims operations for a national insurance firm. The role oversees the entire claims lifecycle, manages a dispersed team, and drives efficiency and customer service in a remote-first environment.

The ideal candidate has 8–10 years in insurance claims management with leadership, strong regulatory knowledge, and proven ability to lead remote teams while optimizing processes and outcomes.

Qualifications

• Bachelor's degree in Business Administration, Law, or related field.
• 8–10 years of progressive experience in insurance claims management, with leadership.
• Experience managing a dispersed remote team.

Responsibilities

• Provide strategic leadership for all claims operations and align with objectives.
• Mentor and develop a dispersed team of claims professionals.
• Develop and implement claims policies, procedures, and performance standards.
• Monitor KPIs and implement strategies to improve outcomes.
• Ensure compliance with insurance regulations and best practices.
• Manage claims budgets and control costs.
• Oversee investigation and resolution of complex/high-value claims.
• Drive initiatives to enhance customer satisfaction and claims experience.
• Collaborate with underwriting, legal, and finance for seamless operations.
• Champion adoption of new technologies within the claims department.

Skills

Leadership

Strategic thinking

Budget management

Communication

Negotiation

Team development

Education

Bachelor's degree in Business Administration or Law

Master's degree or professional qualification

Tools

Claims management software

Job description

Placements24 is seeking a highly experienced Remote Senior Claims Manager to lead and develop the claims operations for a national insurance firm. The role oversees the entire claims lifecycle, manages a dispersed team, and drives efficiency and customer service in a remote-first environment.

The ideal candidate has 8–10 years in insurance claims management with leadership, strong regulatory knowledge, and proven ability to lead remote teams while optimizing processes and outcomes.