Remote Vacation Planner & Client Services Specialist

Wanderwell Collective; New York (NY); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Flexible schedule

Training & support

Job summary

Wanderwell Collective is seeking a Remote Client Services professional to support vacation planning activities and assist clients with organizing their travel details. This 100% remote role focuses on delivering excellent customer service, gathering accurate trip information, and coordinating essential components of the planning process.

The ideal candidate is organized, responsive, and comfortable working in a virtual environment.

Qualifications

• Strong organizational skills and attention to detail.
• Clear written and verbal communication abilities.
• Ability to work remotely and manage time effectively.
• Comfortable using online platforms and digital tools.
• Previous customer service or administrative experience preferred.
• Dependable, professional, and proactive in following up with clients.

Responsibilities

• Provide client support throughout the vacation planning process
• Assist with researching destinations, accommodations, and activity options
• Collect and organize required trip details and preferences
• Prepare and update itinerary information and related documentation
• Communicate clearly with clients to ensure all questions are answered
• Maintain accurate client profiles and update internal systems as needed
• Coordinate follow-ups and scheduling to ensure timely completion of planning tasks
• Support the booking process by confirming details and providing administrative assistance
• Perform general customer service and coordination duties as assigned

Skills

Organizational skills

Communication

Remote work

Digital tools

Customer service

Follow-up

Job description

Wanderwell Collective is seeking a Remote Client Services professional to support vacation planning activities and assist clients with organizing their travel details. This 100% remote role focuses on delivering excellent customer service, gathering accurate trip information, and coordinating essential components of the planning process.

The ideal candidate is organized, responsive, and comfortable working in a virtual environment.