Remote Travel Concierge & Support Specialist

Wanderwell Collective; Georgia; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Fully remote

Comprehensive training and ongoing 
支持

Growth opportunities within a travel‑f

Access to industry tools and travelPer

Job summary

Wanderwell Collective is a fully remote travel planning company that delivers personalized, seamless vacation experiences for clients worldwide. We support clients before, during, and after their travel planning by providing timely communication and resolving issues to ensure a smooth experience.

We are seeking a reliable, client-focused Customer Service Representative to join our remote team. The ideal candidate has strong communication skills and a passion for delivering exceptional service in

Qualifications

• Previous experience in customer service (travel, hospitality, or service industry preferred).
• Strong written and verbal communication skills.
• Detail-oriented with excellent organizational and problem-solving abilities.
• Comfortable using email, CRM platforms, and online booking tools.
• Ability to work independently in a remote environment.
• Must be 18 years or older with access to a computer and stable internet connection.
• Interest in the travel industry and a passion for client satisfaction.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat platforms.
• Assist with booking confirmations, travel changes, and general service questions.
• Resolve customer concerns with professionalism and efficiency.
• Communicate updates related to itineraries, travel documents, or supplier changes.
• Maintain accurate records of client communications and updates.
• Coordinate with suppliers, vendors, and internal team members to fulfill service requests.
• Stay informed about travel policies, destinations, and industry changes relevant to client needs.

Skills

Customer service

Travel industry knowledge

Communication skills

Remote work

Job description

Wanderwell Collective is a fully remote travel planning company that delivers personalized, seamless vacation experiences for clients worldwide. We support clients before, during, and after their travel planning by providing timely communication and resolving issues to ensure a smooth experience.

We are seeking a reliable, client-focused Customer Service Representative to join our remote team. The ideal candidate has strong communication skills and a passion for delivering exceptional service in