Remote Travel Support Specialist - Client Services

Wanderwell Collective; Charlotte (NC); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Travel discounts

Job summary

Wanderwell Collective seeks a Remote Travel Support Specialist to assist with client communications, itinerary updates, and travel issue resolution. This role emphasizes problem-solving and white-glove service.

The position offers remote work, a flexible schedule, and growth into travel advisor or team lead roles, with travel discounts and ongoing professional development opportunities.

Qualifications

• Experience in travel agency or client-support roles.
• Excellent communication and attention to detail.
• Able to work flexible hours including evenings or weekends.
• Proficient with booking platforms and CRMs.

Responsibilities

• Respond to client inquiries about existing or upcoming trips.
• Resolve travel issues (delays, cancellations, schedule changes) in real time.
• Communicate with airlines, hotels, and tour providers to make changes.
• Confirm itinerary details, send reminders, and provide travel tips.
• Document interactions and maintain client records in our CRM system.

Skills

Travel industry experience

Strong communication

Attention to detail

Flexibility / evenings & weekends

Tech-savvy

Tools

CRM software

Booking platforms

Job description

Wanderwell Collective seeks a Remote Travel Support Specialist to assist with client communications, itinerary updates, and travel issue resolution. This role emphasizes problem-solving and white-glove service.

The position offers remote work, a flexible schedule, and growth into travel advisor or team lead roles, with travel discounts and ongoing professional development opportunities.