Remote Vacation Concierge & Reservations Specialist

Southernbridgegroup; Austin (TX); Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Training program

Booking technology

Mentorship

Team support

Skill development

Referral network

Job summary

Southernbridgegroup seeks motivated Customer Services Coordinators to join a fully remote team. You will help customers research and compare vacation options, coordinate reservations, and maintain accurate records with professional service.

Ideal candidates communicate clearly, stay organized, and thrive in a remote environment. Ongoing training and development will build relationships, bookings, and referrals.

Qualifications

• Must be 18 years of age or older.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Basic computer and internet skills.
• Comfortable communicating by phone, email, and online platforms.
• Ability to stay organized and manage multiple customer requests.
• Self-motivated and comfortable working independently in a remote environment.
• Previous customer service, hospitality, reservations, sales, or administrative experience is helpful but not required.
• Willingness to complete required training.

Responsibilities

• Assist customers with researching and comparing destination, accommodation, cruise, resort, and vacation options.
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions through phone, email, text, or online communication.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Skills

Customer service

Communication

Organizational skills

Remote work

Job description

Southernbridgegroup seeks motivated Customer Services Coordinators to join a fully remote team. You will help customers research and compare vacation options, coordinate reservations, and maintain accurate records with professional service.

Ideal candidates communicate clearly, stay organized, and thrive in a remote environment. Ongoing training and development will build relationships, bookings, and referrals.