Remote Vacation Concierge & Customer Support

SWEET CAROLINA TRAVELS; United States; Remote; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Fully remote environment

Flexible scheduling

Training and development

Industry resources and booking tech

Mentorship and team support

Career development

Zusammenfassung

Sweet Carolina Travels is seeking motivated, organized customer-focused individuals for a fully remote Customer Care Representative role in the United States. You will research options, coordinate reservations, and provide ongoing support to ensure memorable travel experiences.

Ideal candidates communicate clearly by phone, email, and online platforms, stay organized while handling multiple requests, and commit to ongoing training and professional development in a remote team environment.

Qualifikationen

• Must be 18 years of age or older.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Basic computer and internet skills.
• Comfortable communicating by phone, email, and online platforms.
• Ability to stay organized and manage multiple customer requests.
• Self-motivated and comfortable working independently in a remote environment.
• Previous customer service, hospitality, reservations, sales, or administrative experience is helpful but not required.
• Willingness to complete required training.

Aufgaben

• Assist customers with researching and comparing destination, accommodation, cruise, resort, and vacation options.
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions through phone, email, text, or online communication.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Kenntnisse

Communication skills

Customer service

Organization

Remote work

Multitasking

Research options

Jobbeschreibung

Sweet Carolina Travels is seeking motivated, organized customer-focused individuals for a fully remote Customer Care Representative role in the United States. You will research options, coordinate reservations, and provide ongoing support to ensure memorable travel experiences.

Ideal candidates communicate clearly by phone, email, and online platforms, stay organized while handling multiple requests, and commit to ongoing training and professional development in a remote team environment.