Remote Travel Support Specialist

Sweet Carolina Travels; Chicago (IL); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Fully remote

Training & support

Growth opportunities

Travel perks

Team environment

Job summary

Sweet Carolina Travels is seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey. In this fully remote role, you will be the primary contact for travelers, helping before, during, and after trips to ensure a smooth, positive experience.

Ideal candidates bring strong communication and customer service skills, enjoy organizing and working independently, and are comfortable using booking platforms and digital tools in a travel-focused environment.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience in travel, hospitality, or support roles preferred.
• Highly organized, dependable, and detail-oriented.
• Able to work independently in a fully remote role.
• Willing to learn new systems, booking platforms, and digital tools quickly.
• Passionate about travel and client support.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms
• Respond to travel-related inquiries in a timely, professional manner
• Assist with itinerary changes, cancellations, updates, and special requests
• Provide clear information on destinations, travel requirements, and agency processes
• Monitor upcoming trips and proactively communicate with clients as needed
• Resolve issues efficiently while maintaining a high level of customer satisfaction

Skills

Communication skills

Customer service

Remote work

Travel industry knowledge

Detail-oriented

Tools

Booking platforms

Job description

Sweet Carolina Travels is seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey. In this fully remote role, you will be the primary contact for travelers, helping before, during, and after trips to ensure a smooth, positive experience.

Ideal candidates bring strong communication and customer service skills, enjoy organizing and working independently, and are comfortable using booking platforms and digital tools in a travel-focused environment.