Remote Travel Support Specialist

Sweet Carolina Travels; Phoenix (AZ); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Fully remote position

Comprehensive training

Travel-related perks

Industry discounts

Job summary

Sweet Carolina Travels seeks a Remote Client Support Representative – Travel to assist travelers throughout their journey. This fully remote role positions you as the main point of contact before, during, and after trips to ensure a smooth and positive experience.

You will handle inquiries via email, phone, and messaging, help with itinerary changes, cancellations, and special requests, and provide clear guidance on destinations and agency processes.

Qualifications

• Excellent written and verbal communication.
• Experience in travel, hospitality, or support roles preferred.
• Able to work remotely and manage tasks independently.
• Strong organizational and time-management skills.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.

Skills

Communication

Customer service

Organization

Detail-oriented

Remote work

Travel knowledge

Job description

Sweet Carolina Travels seeks a Remote Client Support Representative – Travel to assist travelers throughout their journey. This fully remote role positions you as the main point of contact before, during, and after trips to ensure a smooth and positive experience.

You will handle inquiries via email, phone, and messaging, help with itinerary changes, cancellations, and special requests, and provide clear guidance on destinations and agency processes.