Remote Vacation Concierge & Account Manager

Sunkissed Getaways; Orlando (FL); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Remote work

Training provided

Flexible scheduling

Career development

Job summary

Sunkissed Getaways seeks a motivated Vacation Account Manager to provide personalized support throughout the reservation process. You will manage client accounts, coordinate reservations, and maintain accurate records while delivering proactive customer service.

The role emphasizes communication, organization, and problem-solving to tailor vacation options to each client’s needs. Training, ongoing guidance, and flexible scheduling are offered in a remote work environment.

Qualifications

• Excellent written and verbal communication.
• Strong customer-service orientation and relationship-building.
• Highly organized with attention to detail and record-keeping.
• Ability to research options and present suitable recommendations.
• Comfortable with independent work and learning new software.

Responsibilities

• Communicate with clients by phone, email, and virtual platforms.
• Understand client preferences, requirements, and budgets.
• Research destinations, accommodations, activities, and options.
• Present vacation and reservation options to clients.
• Assist with reservations and related requests.
• Maintain accurate client and reservation records.
• Monitor payments, deadlines, confirmations, and follow-up.
• Communicate with suppliers and service providers when necessary.
• Respond to client questions and resolve concerns.
• Follow up with prospective and existing clients.
• Maintain organized records within CRM and company systems.

Skills

Strong communication

Customer service

Organization

Time management

Research skills

Independence

Tools

CRM software

Reservation systems

Job description

Sunkissed Getaways seeks a motivated Vacation Account Manager to provide personalized support throughout the reservation process. You will manage client accounts, coordinate reservations, and maintain accurate records while delivering proactive customer service.

The role emphasizes communication, organization, and problem-solving to tailor vacation options to each client’s needs. Training, ongoing guidance, and flexible scheduling are offered in a remote work environment.