Remote Vacation Account Manager

Sunkissedgetaways; Orlando (FL); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Remote work

Training provided

Guidance & support

Access to tools

Skill development

Flexible scheduling

Job summary

Sunkissedgetaways is seeking a motivated Vacation Account Manager to support clients through the entire reservation journey. You will help clients define preferences, budgets, and options, then present suitable vacation plans and arrange bookings with accuracy.

The role emphasizes professional communication, strong organization, and proactive problem-solving to maintain accurate records and timely follow-ups. Remote work options are available.

Qualifications

• Strong written and verbal communication skills.
• Excellent customer service and relationship-building abilities.
• Strong organizational and time-management skills.
• Attention to detail and accurate record keeping.
• Ability to research information and compare available options.
• Comfortable communicating with clients professionally.
• Basic computer and digital skills.
• Ability to learn new software and online platforms.
• Ability to manage multiple accounts and deadlines.
• Self-motivated and able to work independently.

Responsibilities

• Communicate with clients by phone, email, and virtual platforms.
• Understand client preferences, requirements, and budgets.
• Research destinations, accommodations, activities, and available options.
• Present suitable vacation and reservation options to clients.
• Assist with reservations and related requests.
• Maintain accurate client and reservation records.
• Monitor payments, deadlines, confirmations, and follow-up requirements.
• Communicate with suppliers and service providers when necessary.
• Respond to client questions and assist with resolving concerns.
• Follow up with prospective and existing clients.
• Maintain organized records within CRM and other company systems.
• Identify additional services that may be relevant to client needs.
• Complete administrative and customer-service tasks accurately and on time.
• Maintain professional communication throughout the client relationship.

Skills

Communication

Customer service

Organizational skills

Time management

Research

CRM software

Independent work

Attention to detail

Tools

CRM software

Job description

Sunkissedgetaways is seeking a motivated Vacation Account Manager to support clients through the entire reservation journey. You will help clients define preferences, budgets, and options, then present suitable vacation plans and arrange bookings with accuracy.

The role emphasizes professional communication, strong organization, and proactive problem-solving to maintain accurate records and timely follow-ups. Remote work options are available.