Remote Vacation Account Manager — Client Success

Sunkissedgetaways; Austin (TX); Remote; USD 50.000 - 70.000; Vollzeit

Benefits dieser Stelle

Remote work

Training and onboarding

Ongoing guidance and support

Access to company tools and resources

Opportunities to develop customer ser­

Flexible scheduling

Zusammenfassung

Sunkissedgetaways is seeking a motivated Vacation Account Manager to provide personalized support to clients through the reservation process. You will handle client accounts, coordinate reservations, maintain records, and deliver ongoing customer service.

The role emphasizes excellent communication, organization, and proactive problem solving. Remote work is available with training, onboarding, and access to company tools to help you grow in customer service and account management.

Qualifikationen

• Excellent written and verbal communication skills.
• Strong customer service and relationship-building abilities.
• Highly organized with time-management skills.
• Attention to detail and accurate record keeping.
• Ability to research options and compare available options.
• Professional communication with clients.
• Basic computer and digital skills.
• Ability to learn new software and platforms.
• Ability to manage multiple accounts and deadlines.
• Self-motivated and able to work independently.
• Reliable, professional, and responsive.

Aufgaben

• Communicate with clients by phone, email, and virtual platforms.
• Understand client preferences, requirements, and budgets.
• Research destinations, accommodations, activities, and options.
• Present suitable vacation and reservation options to clients.
• Assist with reservations and related requests.
• Maintain accurate client and reservation records.
• Monitor payments, deadlines, confirmations, and follow-up requirements.
• Communicate with suppliers and service providers as needed.
• Respond to client questions and assist with concerns.
• Follow up with prospective and existing clients.
• Maintain organized records within CRM and company systems.
• Identify additional services relevant to client needs.
• Complete administrative and customer-service tasks accurately and on time.
• Maintain professional communication throughout the client relationship.

Kenntnisse

Communication

Customer service

Organization

Record keeping

Research skills

Jobbeschreibung

Sunkissedgetaways is seeking a motivated Vacation Account Manager to provide personalized support to clients through the reservation process. You will handle client accounts, coordinate reservations, maintain records, and deliver ongoing customer service.

The role emphasizes excellent communication, organization, and proactive problem solving. Remote work is available with training, onboarding, and access to company tools to help you grow in customer service and account management.