Remote Vacation Account Manager | Client Concierge

Sunkissed Getaways; Austin (TX); Remote; USD 45,000 - 60,000; Full time

Benefits offered by this job

Remote work

Training and onboarding

Guidance and support

Tools and resources

Career development

Flexible scheduling

Job summary

Sunkissed Getaways seeks a motivated Vacation Account Manager to support clients through the reservation process. You will handle client communication by phone, email, and virtual platforms, coordinate reservations, and maintain detailed records in our CRM.

The ideal candidate is organized, customer-focused, and able to research options, manage multiple accounts, and work independently in a remote setting. Training is provided and scheduling flexibility is offered to support client needs.

Qualifications

• Strong written and verbal communication required.
• Excellent customer service and relationship-building abilities.
• Strong organizational and time-management skills.
• Attention to detail and accurate record keeping.
• Ability to research information and compare options.
• Basic computer and digital skills.

Responsibilities

• Communicate with clients by phone, email, and virtual platforms.
• Understand client preferences, requirements, and budgets.
• Research destinations, accommodations, activities, and available options.
• Present suitable vacation and reservation options to clients.
• Assist with reservations and related requests.
• Maintain accurate client and reservation records.
• Monitor payments, deadlines, confirmations, and follow-up requirements.
• Communicate with suppliers and service providers when necessary.
• Respond to client questions and assist with resolving concerns.
• Follow up with prospective and existing clients.
• Identify additional services that may be relevant to client needs.
• Complete administrative and customer-service tasks accurately and on time.
• Maintain professional communication throughout the client relationship.

Skills

Communication skills

Customer service

Organization

Time management

Research capabilities

CRM proficiency

Self-motivated

Remote work readiness

Tools

CRM software

Job description

Sunkissed Getaways seeks a motivated Vacation Account Manager to support clients through the reservation process. You will handle client communication by phone, email, and virtual platforms, coordinate reservations, and maintain detailed records in our CRM.

The ideal candidate is organized, customer-focused, and able to research options, manage multiple accounts, and work independently in a remote setting. Training is provided and scheduling flexibility is offered to support client needs.