Remote Vacation Account Manager

Sunkissedgetaways; Chicago (IL); Remote; USD 42,000 - 64,000; Full time

Job summary

Sunkissedgetaways is seeking a motivated Vacation Account Manager to provide personalized support to clients throughout the reservation process. You will coordinate reservations, maintain accurate records, and deliver proactive service to ensure memorable getaways.

The ideal candidate communicates professionally, stays organized, and can research destinations, accommodations, and options to present tailored vacation solutions while managing multiple accounts remotely.

Qualifications

• Excellent written and verbal communication skills
• Outstanding customer service and relationship-building abilities
• Strong organizational and time-management capabilities
• Attention to detail and precise record keeping
• Ability to research information and compare options
• Professional communication with clients
• Basic computer and digital skills
• Ability to learn new software and platforms
• Ability to manage multiple accounts and deadlines
• Self-motivated and reliable

Responsibilities

• Communicate with clients by phone, email, and virtual platforms
• Understand client preferences, requirements, and budgets
• Research destinations, accommodations, activities, and available options
• Present suitable vacation and reservation options to clients
• Assist with reservations and related requests
• Maintain accurate client and reservation records
• Monitor payments, deadlines, confirmations, and follow-up requirements
• Communicate with suppliers and service providers when necessary
• Respond to client questions and assist with resolving concerns
• Follow up with prospective and existing clients
• Maintain organized records within CRM and other company systems
• Identify additional services that may be relevant to client needs
• Complete administrative and customer-service tasks accurately and on time
• Maintain professional communication throughout the client relationship

Skills

Communication

Customer service

Organizational skills

Attention to detail

Research skills

Multi-account management

Independent work

Professional demeanor

CRM software

Tools

CRM software

Job description

Sunkissedgetaways is seeking a motivated Vacation Account Manager to provide personalized support to clients throughout the reservation process. You will coordinate reservations, maintain accurate records, and deliver proactive service to ensure memorable getaways.

The ideal candidate communicates professionally, stays organized, and can research destinations, accommodations, and options to present tailored vacation solutions while managing multiple accounts remotely.