Remote Vacation Accounts & Reservations Specialist

Sunkissedgetaways; Houston (TX); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Remote work environment

Training and onboarding

Ongoing guidance and support

Access to company tools and resources

Skill development opportunities

Flexible scheduling

Job summary

Sunkissedgetaways is seeking a motivated Vacation Account Manager in a remote-capable role serving clients through the reservation process. You will coordinate destinations, accommodations, and activities while maintaining accurate records and providing ongoing client support.

The ideal candidate enjoys working with people, communicating professionally, and staying organized to fulfill client needs. Experience in customer service and account management is helpful for success in this position.

Qualifications

• Excellent customer service and relationship-building abilities.
• Strong written and verbal communication skills.
• Strong organizational and time-management skills.
• Attention to detail and accurate record keeping.
• Ability to research information and compare available options.
• Comfortable communicating with clients professionally.
• Basic computer and digital skills.
• Ability to learn new software and online platforms.
• Ability to manage multiple accounts and deadlines.
• Self-motivated and able to work independently.
• Reliable, professional, and responsive.

Responsibilities

• Communicate with clients by phone, email, and virtual platforms.
• Understand client preferences, requirements, and budgets.
• Research destinations, accommodations, activities, and available options.
• Present suitable vacation and reservation options to clients.
• Assist with reservations and related requests.
• Maintain accurate client and reservation records.
• Monitor payments, deadlines, confirmations, and follow-up requirements.
• Communicate with suppliers and service providers when necessary.
• Respond to client questions and assist with resolving concerns.
• Follow up with prospective and existing clients.
• Maintain organized records within CRM and other company systems.
• Identify additional services that may be relevant to client needs.
• Complete administrative and customer-service tasks accurately and on time.
• Maintain professional communication throughout the client relationship.

Skills

Communication skills

Customer service

Organization

Time management

Research skills

Professional communication

Digital literacy

Account management

Independent work

Tools

CRM software

Job description

Sunkissedgetaways is seeking a motivated Vacation Account Manager in a remote-capable role serving clients through the reservation process. You will coordinate destinations, accommodations, and activities while maintaining accurate records and providing ongoing client support.

The ideal candidate enjoys working with people, communicating professionally, and staying organized to fulfill client needs. Experience in customer service and account management is helpful for success in this position.