Remote Vacation Account Manager - Client Reservations Pro

Sunkissed Getaways; Houston (TX); Remote; USD 45,000 - 75,000; Full time

Benefits offered by this job

Remote work environment

Training and onboarding

Ongoing guidance and support

Access to company tools and resources

Opportunities to develop customer surc

Opportunities to develop customer se

Job summary

Sunkissed Getaways is seeking a motivated Vacation Account Manager to provide personalized support to clients throughout the reservation process. You will coordinate reservations, maintain records, and deliver ongoing customer support from a remote setting.

The role emphasizes strong communication, organization, and proactive problem-solving, with opportunities to develop customer service, sales, and account-management skills. Training and flexible scheduling are offered.

Qualifications

• Excellent written and verbal communication
• Strong customer-service and relationship-building abilities
• Excellent organizational and time-management skills
• Attention to detail and accurate record keeping
• Ability to research options and compare alternatives
• Professional communication with clients
• Basic computer and digital skills
• Ability to learn new software and online platforms
• Ability to manage multiple accounts and deadlines
• Self-motivation and independent work style
• Reliable, professional, and responsive

Responsibilities

• Communicate with clients by phone, email, and virtual platforms
• Understand client preferences, requirements, and budgets
• Research destinations, accommodations, activities, and available options
• Present suitable vacation and reservation options to clients
• Assist with reservations and related requests
• Maintain accurate client and reservation records
• Monitor payments, deadlines, confirmations, and follow-up requirements
• Communicate with suppliers and service providers when necessary
• Respond to client questions and assist with resolving concerns
• Follow up with prospective and existing clients
• Identify additional services that may be relevant to client needs
• Complete administrative and customer-service tasks accurately and on time
• Maintain professional communication throughout the client relationship

Skills

Communication

Customer Service

Organization

Attention to Detail

Research Skills

Digital Literacy

Software Training

Account Management

Multitasking

Reliability

Tools

CRM Systems

Reservation Software

Job description

Sunkissed Getaways is seeking a motivated Vacation Account Manager to provide personalized support to clients throughout the reservation process. You will coordinate reservations, maintain records, and deliver ongoing customer support from a remote setting.

The role emphasizes strong communication, organization, and proactive problem-solving, with opportunities to develop customer service, sales, and account-management skills. Training and flexible scheduling are offered.