Remote Vacation Account Manager | Flexible Scheduling

Sunkissed Getaways; San Diego (CA); Remote; USD 52,000 - 76,000; Full time

Benefits offered by this job

Remote work environment

Training and onboarding

Ongoing guidance and support

Access to company tools and resources

Flexible scheduling options

Job summary

Sunkissed Getaways is seeking a motivated Vacation Account Manager to provide personalized support to clients during the reservation process. You will manage client accounts, coordinate bookings, and maintain accurate records while delivering ongoing customer support.

Remote role with training, onboarding, and ongoing guidance. You will improve client relationships, research options, and ensure smooth reservations across multiple platforms and suppliers.

Qualifications

• Strong written and verbal communication skills.
• Excellent customer service and relationship-building abilities.
• Strong organizational and time-management skills.
• Attention to detail and accurate record keeping.
• Ability to research information and compare available options.
• Comfortable communicating with clients professionally.

Responsibilities

• Communicate with clients by phone, email, and virtual platforms.
• Understand client preferences, requirements, and budgets.
• Research destinations, accommodations, activities, and available options.
• Present suitable vacation and reservation options to clients.
• Assist with reservations and related requests.
• Maintain accurate client and reservation records.
• Monitor payments, deadlines, confirmations, and follow-up requirements.
• Communicate with suppliers and service providers when necessary.
• Respond to client questions and assist with resolving concerns.
• Follow up with prospective and existing clients.
• Identify additional services that may be relevant to client needs.
• Complete administrative and customer-service tasks accurately and on time.
• Maintain professional communication throughout the client relationship.

Skills

Communication

Customer Service

Organization

Attention to Detail

Research Skills

Independent Work

Reliability

Digital Literacy

Software Learning

Account Management

Job description

Sunkissed Getaways is seeking a motivated Vacation Account Manager to provide personalized support to clients during the reservation process. You will manage client accounts, coordinate bookings, and maintain accurate records while delivering ongoing customer support.

Remote role with training, onboarding, and ongoing guidance. You will improve client relationships, research options, and ensure smooth reservations across multiple platforms and suppliers.