Remote Vacation Account Specialist

Sunkissed Getaways; Fargo (ND); Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Remote work environment

Training and onboarding

Ongoing guidance and support

Access to company tools and resources

Opportunities to develop customer care

Job summary

Sunkissed Getaways is seeking a motivated Vacation Account Manager to support clients through the reservation process. You will handle communications, research options, and present personalized vacation plans while maintaining precise records and delivering proactive customer service.

Ideal candidates enjoy helping people, stay organized, and can manage multiple client accounts with virtual collaboration tools. Training and ongoing support are provided in a flexible, remote work environment.

Qualifications

• Excellent written and verbal communication.
• Strong customer service and relationship-building.
• Highly organized with good time management.
• Attention to detail and accurate record-keeping.
• Ability to research destinations and options.
• Proficient with CRM and reservation tools.
• Able to learn new software quickly.
• Capable of managing multiple accounts and deadlines.
• Self-motivated and independent work style.
• Reliable, professional and responsive.

Responsibilities

• Communicate with clients by phone, email, and virtual platforms.
• Understand client preferences, requirements, and budgets.
• Research destinations, accommodations, activities, and options.
• Present suitable vacation and reservation options to clients.
• Assist with reservations and related requests.
• Maintain accurate client and reservation records.
• Monitor payments, deadlines, confirmations, and follow-up requirements.
• Coordinate with suppliers and service providers when needed.
• Respond to client questions and resolve concerns.
• Follow up with prospective and existing clients.

Skills

Communication

Customer service

Organization

Attention to detail

Research skills

CRM proficiency

Learning new software

Multi-tasking

Independent work

Reliability

Tools

CRM systems

Reservation software

Email platforms

Job description

Sunkissed Getaways is seeking a motivated Vacation Account Manager to support clients through the reservation process. You will handle communications, research options, and present personalized vacation plans while maintaining precise records and delivering proactive customer service.

Ideal candidates enjoy helping people, stay organized, and can manage multiple client accounts with virtual collaboration tools. Training and ongoing support are provided in a flexible, remote work environment.