Remote Vacation Account Manager: Client Reservations

Sunkissed Getaways; Sioux Falls (SD); A distancia; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work environment

Training and onboarding

Ongoing guidance and support

Access to company tools and resources

Opportunities to develop customer care

Flexible scheduling options

Descripción de la vacante

Sunkissed Getaways is seeking a motivated Vacation Account Manager to provide personalized support from initial inquiry through itinerary finalization. You will manage client accounts, coordinate reservations, and maintain accurate records, while delivering proactive service over phone, email, and virtual platforms.

You will research destinations and options, present suitable vacation packages, monitor payments and confirmations, and collaborate with suppliers.

Formación

• Strong written and verbal communication skills.
• Excellent customer service and relationship-building abilities.
• Strong organizational and time-management skills.
• Attention to detail and accurate record keeping.
• Ability to research information and compare available options.
• Comfortable communicating with clients professionally.
• Basic computer and digital skills.
• Ability to learn new software and online platforms.
• Ability to manage multiple accounts and deadlines.
• Self-motivated and able to work independently.
• Reliable, professional, and responsive.

Responsabilidades

• Communicate with clients by phone, email, and virtual platforms.
• Understand client preferences, requirements, and budgets.
• Research destinations, accommodations, activities, and available options.
• Present suitable vacation and reservation options to clients.
• Assist with reservations and related requests.
• Maintain accurate client and reservation records.
• Monitor payments, deadlines, confirmations, and follow-up requirements.
• Communicate with suppliers and service providers when necessary.
• Respond to client questions and assist with resolving concerns.
• Follow up with prospective and existing clients.
• Identify additional services that may be relevant to client needs.
• Complete administrative and customer-service tasks accurately and on time.
• Maintain professional communication throughout the client relationship.

Conocimientos

Communication

Customer service

Organizational skills

Attention to detail

Research skills

Tech literacy

Multitasking

Self-motivation

Reliability

Herramientas

CRM systems

Descripción del empleo

Sunkissed Getaways is seeking a motivated Vacation Account Manager to provide personalized support from initial inquiry through itinerary finalization. You will manage client accounts, coordinate reservations, and maintain accurate records, while delivering proactive service over phone, email, and virtual platforms.

You will research destinations and options, present suitable vacation packages, monitor payments and confirmations, and collaborate with suppliers.