Remote Vacation Account Manager - Client Reservations Pro

Sunkissedgetaways; Henderson (NV); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Remote work

Training and onboarding

Guidance and support

Access to company tools

Job summary

Sunkissedgetaways is seeking a motivated Vacation Account Manager to support clients through the reservation process, communicating via phone, email, and online platforms.

You will research destinations, coordinate reservations, maintain accurate records in CRM, monitor payments, and provide ongoing service with a proactive approach.

This role offers remote work, training, and opportunities to grow in customer service and account management.

Qualifications

• Strong written and verbal communication skills.

Responsibilities

• Communicate with clients by phone, email, and virtual platforms.
• Understand client preferences, requirements, and budgets.
• Research destinations, accommodations, activities, and available options.
• Present suitable vacation and reservation options to clients.
• Assist with reservations and related requests.
• Maintain accurate client and reservation records.
• Monitor payments, deadlines, confirmations, and follow-up requirements.
• Communicate with suppliers and service providers when necessary.
• Respond to client questions and assist with resolving concerns.
• Follow up with prospective and existing clients.
• Maintain organized records within CRM and other company systems.
• Identify additional services that may be relevant to client needs.
• Complete administrative and customer-service tasks accurately and on time.
• Maintain professional communication throughout the client relationship.

Skills

Communication

Customer service

Organization

Attention to detail

Research skills

Time management

Independent work

Digital literacy

CRM knowledge

Tools

CRM software

Job description

Sunkissedgetaways is seeking a motivated Vacation Account Manager to support clients through the reservation process, communicating via phone, email, and online platforms.

You will research destinations, coordinate reservations, maintain accurate records in CRM, monitor payments, and provide ongoing service with a proactive approach.

This role offers remote work, training, and opportunities to grow in customer service and account management.