Remote Vacation Account Manager: Client Reservations

Sunkissedgetaways; Saint George (UT); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Remote work environment

Training and onboarding

Ongoing guidance and support

Access to company tools and resources

Career development opportunities

Flexible scheduling

Job summary

Sunkissedgetaways is seeking a motivated Vacation Account Manager to provide personalized support to clients throughout the reservation process. You will manage client accounts, coordinate reservations, and maintain accurate records, delivering outstanding service.

In this role you’ll communicate with clients via phone, email, and virtual platforms; research destinations, accommodations, and options; and assist with reservations while monitoring payments and deadlines to ensure smooth

Qualifications

• Excellent written and verbal communication skills.
• Strong customer-service and relationship-building abilities.
• Highly organized with good time-management.
• Detail-oriented with accurate record keeping.
• Ability to research options and present suitable recommendations.
• Professional client communication across channels.
• Basic computer skills and willingness to learn new platforms.
• Ability to manage multiple accounts and deadlines independently.

Responsibilities

• Communicate with clients by phone, email, and virtual platforms.
• Understand client preferences, requirements, and budgets.
• Research destinations, accommodations, activities, and options.
• Present suitable vacation and reservation options to clients.
• Assist with reservations and related requests.
• Maintain accurate client and reservation records.
• Monitor payments, deadlines, confirmations, and follow-up requirements.
• Communicate with suppliers and service providers when necessary.
• Respond to client questions and resolve concerns.
• Follow up with prospective and existing clients.
• Maintain organized records within CRM and company systems.
• Identify additional services relevant to client needs.
• Complete administrative tasks accurately and on time.
• Maintain professional communication throughout the client relationship.

Skills

Clear communication

Customer service

Organization

Attention to detail

Research options

CRM proficiency

Multitasking

Independent work

Tools

CRM software

Computer basics

Job description

Sunkissedgetaways is seeking a motivated Vacation Account Manager to provide personalized support to clients throughout the reservation process. You will manage client accounts, coordinate reservations, and maintain accurate records, delivering outstanding service.

In this role you’ll communicate with clients via phone, email, and virtual platforms; research destinations, accommodations, and options; and assist with reservations while monitoring payments and deadlines to ensure smooth