Remote UX Research & Human-Centered Design Analyst

GovCIO

Montgomery (AL)

Remote

USD 120,000 - 160,000

Full time

14 days+

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Benefits offered by this job

Employee Assistance Program

Corporate Discounts

Learning & Development platform

Training, Education and Certification

Referral Bonus Program

Internal Mobility Program

Pet Insurance

Flexible Work Environment

Job summary

GovCIO seeks a Human Centered Design & UX Analyst to support human-centered design and human factors across VA Veterans Health Administration Connected Health projects. You will join a cross-functional team, conduct interviews, build wireframes, and assess usability from discovery through validation.

You’ll develop artifacts like journey maps and personas, facilitate design sprints, and ensure accessibility conformance (Section 508 and WCAG 2.2).

Qualifications

Foundational understanding of human-centered design and user experience principles.
Experience supporting qualitative research activities such as interviews, focus groups, observation, or usability testing.
Ability to produce and maintain design research artifacts such as journey maps, personas, process maps, affinity maps, or wireframes.
Familiarity with Mural or comparable collaborative whiteboard tools, and willingness to develop expert-level facilitation skills in Mural.
Working familiarity with accessibility requirements, including Section 508 and WCAG 2.2.
Strong written and verbal communication skills, including comfort presenting on camera and telling a clear story with research findings to technical and non-technical audiences.
Ability to travel regularly within the continental United States for onsite research, testing, and program events.
Portfolio, case study, or work samples demonstrating research or design work.

Responsibilities

Supports HCD and HFE studies and assessments using interviews, focus groups, observation, and usability testing.
Develops validated workflows, wireframes, and artifacts for development teams.
Coordinates recruitment and participation for VA-led studies.
Obtains participant consent and maintains interview notes.
Maintains journey maps, personas, affinity maps, and wireframes.
Performs heuristic evaluation and literature reviews related to health tech.
Supports field testing, UAT, pilots, and SOPs.
Contributes to human factors engineering activities and accessibility compliance.
Monitors app store feedback and produces weekly/monthly reports.
Applies VA Design System and VA Content Style Guide.
Prepares meeting materials and supports research plans and status reports.
Facilitates workshops and stakeholder meetings using Mural.