Remote UX & Human-Centered Design Analyst

GovCIO; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

GovCIO seeks a Human Centered Design & UX Analyst to support human-centered design and human factors work across VA Connected Health initiatives, including ambient AI scribe and patient data tools. This fully remote role collaborates with a cross-functional HCD/HFE sprint team within the United States.

You will elicit user requirements, develop validated workflows and wireframes for development teams, and address usability issues in products in development and production.

Qualifications

• Experience supporting qualitative research activities such as interviews, focus groups, observation, or usability testing.
• Ability to produce and maintain design research artifacts such as journey maps, personas, process maps, affinity maps, or wireframes.
• Familiarity with accessibility requirements, including Section 508 and WCAG 2.2, and willingness to deepen that knowledge.
• Strong written and verbal communication skills, including comfort presenting on camera and telling a clear story with research findings to technical and non-technical audiences.
• Willingness to travel regularly within the continental United States for onsite research, testing, and program events.

Responsibilities

• Supports HCD and HFE studies and assessments using appropriate methods including interviews, focus groups, direct and indirect observation, contextual inquiry, card sorting, journey mapping, empathy mapping, personas, usability testing, Voice of Customer, workshops, design sprints, and ideation sessions, both virtual and in person.
• Helps plan, conduct, and analyze user research to develop insight into user behaviors, needs, and pain points, and translates findings into actionable recommendations.
• Supports scheduling and coordination of clinical subject matter expert and Veteran participation, including preparing recruitment requests and assessment schedules in coordination with the VA lead.
• Develops and maintains HCD artifacts including journey maps, service blueprints, personas, empathy maps, affinity maps, user flow diagrams, process maps and workflows, information architecture diagrams, wireframes, and low-fidelity prototypes.
• Supports all phases of field testing, user acceptance testing, and proofs of concept and pilots, including test logistics, device coordination, lessons learned capture, and development of SOPs, workflows, and knowledge articles.

Skills

HCD principles

Qualitative research

Design artifacts

Facilitation tools

Accessibility WCAG 2.2

Communication skills

Team collaboration

Travel for onsite research

Portfolio/work samples

Education

Bachelor's degree

Tools

Mural

Figma

Adobe Creative Suite

Sketch

Power BI

Job description

GovCIO seeks a Human Centered Design & UX Analyst to support human-centered design and human factors work across VA Connected Health initiatives, including ambient AI scribe and patient data tools. This fully remote role collaborates with a cross-functional HCD/HFE sprint team within the United States.

You will elicit user requirements, develop validated workflows and wireframes for development teams, and address usability issues in products in development and production.