Remote Utility Sales Support Specialist

ABB; Maine; Remote; USD 83,000 - 133,000; Full time

Benefits offered by this job

Vision benefit

Health insurance

401k plan

Paid holidays

Employee stock purchase plan

Job summary

ABB is seeking a Remote Inside Sales Support professional located in the United States to execute daily customer activities including order entry, tracking, and order management across ABB groups and agent accounts.

You will coordinate with local business units, ensure on-time delivery, and support bid proposals to meet customer requirements while handling multiple projects and prioritizing effectively.

Qualifications

• Bachelor’s degree in engineering, business or related field preferred.
• Minimum 5 years of technical customer support experience in industrial, utility or related fields.
• General knowledge of power transmission & distribution products/systems preferred.
• Previous experience with business-to-business customer support preferred.
• Candidates must have working authorization to work in the United States.

Responsibilities

• Utilize ABB’s tools and processes including product configuration tools, order entry and business systems.
• Coordinate activities with local business units to track orders and assure on-time customer delivery.
• Coordinate input from local business units and other ABB groups to ensure bid proposals meet customer requirements.
• Handle multiple projects, adapt to changing priorities, and respond to shifts in workload.
• Attend meetings to exchange information and analyze contract requirements.
• Assist in investigating technical problems and establish procedures and corrective actions.
• Duties may require domestic travel to customer locations or ABB sites.
• Initiate change orders and expedite collection of overdue invoices.
• May require periodic customer reporting for outstanding orders, Vendor Managed Inventory or Blanket Order management.

Skills

Technical customer support

Power transmission & distribution know

B2B customer support

Databases knowledge

Empower experience

Education

Bachelor’s Degree in engineering or related field

Tools

Empower

Job description

ABB is seeking a Remote Inside Sales Support professional located in the United States to execute daily customer activities including order entry, tracking, and order management across ABB groups and agent accounts.

You will coordinate with local business units, ensure on-time delivery, and support bid proposals to meet customer requirements while handling multiple projects and prioritizing effectively.