Customer Support Representative

ABB; Memphis (TN); Hybrid; USD 45,000 - 65,000; Full time

Job summary

ABB in Memphis is seeking a Customer Support professional to serve as the first point of contact for ABB customers. The role involves providing technical, orders and payment support, coordinating with internal resources, and driving customer experience improvements.

Office is hybrid in Memphis, TN. The ideal candidate has 3+ years in customer service within the electrical industry, strong communication skills, and authorization to work in the US.

Qualifications

• High School Diploma or GED required; BBA preferred in Customer Operations.
• 3+ years of experience in customer service in the electrical industry market.
• Agile and proactive approach with ownership of customer issues.
• Knowledge of SAP Torque and Salesforce.com; Microsoft Office (Outlook, Excel, Word) required.
• Strong written and spoken communication skills and collaborative mindset.
• Must be authorized to work for ABB in the US.

Responsibilities

• Recommend appropriate solutions for customer requests and coordinate with related teams to ensure end-to-end handling (production capability, scheduling, resourcing, quotes, price lists, invoicing).
• Initiate customer feedback loops regularly to assess satisfaction and identify continuous improvement areas.
• Support maintenance of contact lists, routing tables, and internal/external information pages.
• Assist the business with outbound activities like marketing campaigns and provide follow-the-sun or face-to-face customer interaction services.

Skills

Customer service

Communication skills

Microsoft Office

Education

High School Diploma/GED

BBA preferred in Customer Operations

Tools

SAP Torque

Salesforce.com

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Customer Support Manager

In this role, you will have the opportunity to act as the first point of contact for ABB customers, with the intention to make ABB an easy and trusted choice to do business with. Each day, you will provide internal and external customer support such as technical support, order and payment related assistance, forwarding supplier offers, finding the right speaking partner, etc., and coordinate with relevant resources to have complete case ownership. You will also showcase your expertise by improving customer experience and first contact to cash transition rate and creating more business opportunities for ABB.

The work model for the role is: hybrid out of the Memphis, TN office ().

You will be mainly accountable for:

• Recommending appropriate solutions for customer requests and coordinating with related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, and invoice) is in place.
• Initiating customer feedback loops in regular intervals by following commonly agreed processes, understanding their satisfaction level, and identifying areas of continuous improvement.
• Supporting the regular maintenance of contact lists, routing tables, and information on internal/external pages.
• Assisting the business in outbound activities like marketing campaigns and providing follow-the-sun or face-to-face customer interaction services.

Qualifications for the role:

• A High School Diploma/GED is required, BBA preferred in Customer Operations
• 3 plus years of experience in customer service, working as a customer service representative with respect to the electrical industry market
• An agile and proactive approach, with a demonstrated ability to take ownership of customer issues
• Knowledge of principles and practices in customer service
• Knowledge of SAP Torque, Sales Force.com strongly preferred, all Microsoft software such as Outlook, Excel, Word etc. required
• A collaborative, solution-focused approach, and strong written and spoken communication skills
• Candidates must already possess authorization to work for ABB in the US.

What's in it for you:

We empower you to take the lead, share bold ideas, and shape real outcomes. You’ll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn’t just matter, it moves things forward

ABB is an Equal Employment Opportunity and Aff…

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Aff…

Protected Veterans and Individuals with Disabilities may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

ABB Benefit Summary For Eligible US Employees

[excludes ABB E-mobility, Athens