Remote Utility Sales & Support Specialist

ABB; Rhode Island; Remote; USD 83,000 - 133,000; Full time

Benefits offered by this job

Vision benefit

Health plan

401k benefits

Paid holidays

Job summary

ABB is seeking an Inside Sales Support professional to execute daily customer activities, including order entry, tracking and order management for US customers. This remote position requires US residency and reports to the Inside Sales Director.

You will work across ABB groups, ensuring accurate bid responses, timely deliveries and efficient issue resolution while handling multiple projects and travel as needed.

Qualifications

• Bachelor’s degree in engineering, business or related field preferred.
• Minimum 5 years of technical customer support experience in Industrial/Utility fields or equivalent.
• Knowledge of power transmission & distribution products preferred.
• Experience with B2B customer support preferred.
• Proficiency with computer databases and related tools.

Responsibilities

• Utilize ABB’s tools and processes including product configuration tools, order entry and business systems.
• Coordinate activities with local units to track orders and ensure on-time delivery.
• Coordinate input from local units and ABB groups to ensure bid proposals meet customer requirements.
• Process information on multiple projects and adapt to changing priorities.
• Attend meetings to exchange information and analyze contract requirements.
• Initiate changes and expedite collection of overdue invoices.
• Duties may require domestic travel to customer or ABB site.
• May involve periodic customer reporting for outstanding orders or inventory management.

Skills

Order entry

Customer support

Product config tools

Data entry

Office software

Education

Bachelor’s Degree in engineering, business or related field

Tools

Product configuration tools

Business systems

Databases

Empower experience

Job description

ABB is seeking an Inside Sales Support professional to execute daily customer activities, including order entry, tracking and order management for US customers. This remote position requires US residency and reports to the Inside Sales Director.

You will work across ABB groups, ensuring accurate bid responses, timely deliveries and efficient issue resolution while handling multiple projects and travel as needed.