Remote Utility Sales & Order Support Specialist

ABB Inc.; Alaska; Remote; USD 83.000 - 133.000; Vollzeit

Benefits dieser Stelle

Health benefits

401(k) plan with company contributions

Paid holidays (11 days)

Employee assistance program

Zusammenfassung

ABB is seeking an Inside Sales Support professional to manage daily customer activities, including order entry, tracking and order management with local business units and ABB groups. This remote US-based role requires coordination across teams to ensure on-time delivery and accurate bid responses.

You will handle multiple projects, support bid proposals, and potentially travel domestically to customer sites or ABB locations as needed. Work authorization in the United States is required.

Qualifikationen

• Bachelor's Degree in engineering, business or related field preferred
• Minimum 5 years of technical customer support experience in the Industrial, Utility or related fields, or equivalent experience
• General knowledge of power transmission & distribution products/systems preferred
• Previous experience with business to business customer support preferred
• Must have knowledge and skill in utilization of computer databases; empower experience preferred
• Candidates must already have a work authorization that allows them to work for ABB in United States.

Aufgaben

• Utilize ABB's tools and processes including product configuration tools, order entry and business systems.
• Coordinate activities with local business units to track orders and assure on-time customer delivery.
• Coordinate input from local business units and other ABB groups to ensure bid proposals meet to customer requirements.
• Simultaneously process information on multiple and varied projects, and respond effectively to changes in priorities.
• Attend meetings to exchange information and analyze contract requirements.
• Participate in investigating technical problems and establishing procedures and corrective actions to avoid recurrences.
• Duties may require domestic travel to customer location or ABB site.
• Initiate change orders and expedite collection of overdue invoices.
• May require periodic customer reporting for outstanding orders, Vendor Managed Inventory or Blanket Order management.

Kenntnisse

Customer service

Order entry

Multitasking

Communication

Ausbildung

Bachelor's degree in engineering, business or related field

Tools

Product configuration tools

Order entry systems

Business databases

Jobbeschreibung

ABB is seeking an Inside Sales Support professional to manage daily customer activities, including order entry, tracking and order management with local business units and ABB groups. This remote US-based role requires coordination across teams to ensure on-time delivery and accurate bid responses.

You will handle multiple projects, support bid proposals, and potentially travel domestically to customer sites or ABB locations as needed. Work authorization in the United States is required.