Remote Utility Sales & Order Support Specialist

ABB; Arkansas; Remote; USD 83,000 - 133,000; Full time

Benefits offered by this job

Vision benefit

Health, Life & Disability

401k Savings Plan

Job summary

ABB is seeking an Inside Sales Support in the United States to execute daily customer activities, including order entry, tracking, and order management across ABB units. The role may involve travel to customer sites or ABB locations and requires coordinating with local business units to ensure on-time delivery.

Applicants should have a Bachelor's degree in engineering, business, or a related field and at least 5 years of technical customer support experience in industrial or utility sectors,

Qualifications

• Minimum 5 years of technical customer support experience in the Industrial, Utility or related fields.
• General knowledge of power transmission & distribution products/systems preferred.
• Previous experience with business to business customer support preferred.
• Must have knowledge and skill in utilization of computer databases; empower experience preferred.

Responsibilities

• Utilize ABB's tools and processes including product configuration tools, order entry and business systems.
• Coordinate activities with local business units to track orders and assure on-time customer delivery.
• Coordinate input from local business units and other ABB groups to ensure bid proposals meet to customer requirements.
• Simultaneously process information on multiple and varied projects, and respond effectively to changes in priorities.
• Attend meetings to exchange information and analyze contract requirements.
• Participate in investigating technical problems and establishing procedures and corrective actions to avoid recurrences.
• Duties may require domestic travel to customer location or ABB site.
• Initiate change orders and expedite collection of overdue invoices.
• May require periodic customer reporting for outstanding orders, Vendor Managed Inventory or Blanket Order management.

Skills

Customer support exp

Power transmission knowledge

B2B support

Database skills

Education

Bachelor’s Degree in engineering, business or related field

Tools

Config tools

Order entry systems

Databases

Job description

ABB is seeking an Inside Sales Support in the United States to execute daily customer activities, including order entry, tracking, and order management across ABB units. The role may involve travel to customer sites or ABB locations and requires coordinating with local business units to ensure on-time delivery.

Applicants should have a Bachelor's degree in engineering, business, or a related field and at least 5 years of technical customer support experience in industrial or utility sectors,