Remote Utility Sales Support Specialist

ABB Inc.; Georgia; Remote; USD 83,000 - 133,000; Full time

Benefits offered by this job

Life insurance

Parental leave

Paid holidays

Short-term disability

Long-term disability

401(k)

Employee discount

Job summary

ABB is seeking a remote Inside Sales Support professional in the United States. You will manage daily customer activities, including order entry, tracking and order management with local units and ABB groups, expanding to agent accounts.

You will coordinate schedules to ensure on-time delivery and meet customer requirements. The role requires a Bachelor's in engineering, business or related field and 5+ years of technical customer support experience in industrial/utility fields, with knowledge

Qualifications

• Bachelor's degree in engineering, business or related field preferred.
• Minimum 5 years of technical customer support experience in the Industrial/Utility sector.
• Knowledge of power transmission & distribution products preferred.
• Experience with business-to-business customer support and with computer databases is a plus.

Responsibilities

• Utilize ABB's tools and processes including product configuration tools, order entry and business systems.
• Coordinate activities with local business units to track orders and assure on-time customer delivery.
• Coordinate input from local business units and other ABB groups to ensure bid proposals meet customer requirements.
• Process information on multiple projects and adapt to changes in priorities.
• Attend meetings to exchange information and analyze contract requirements.
• Investigate technical problems and establish procedures to prevent recurrences.
• Duties may require domestic travel to customer locations or ABB sites.
• Initiate change orders and expedite collection of overdue invoices.
• Periodic customer reporting for outstanding orders or Vendor Managed Inventory may be required.

Skills

Customer support

Engineering knowledge

Power transmission knowledge

Education

Bachelor's Degree in engineering, business or related field

Tools

Product configuration tools

Order entry systems

Computer databases

Job description

ABB is seeking a remote Inside Sales Support professional in the United States. You will manage daily customer activities, including order entry, tracking and order management with local units and ABB groups, expanding to agent accounts.

You will coordinate schedules to ensure on-time delivery and meet customer requirements. The role requires a Bachelor's in engineering, business or related field and 5+ years of technical customer support experience in industrial/utility fields, with knowledge