Remote Utility Sales & Order Support Specialist

USTBC ABB Installation Products Inc.; United States; A distancia; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

ABB Installation Products Inc. is seeking a Remote Inside Sales Support professional located in the United States. The role focuses on order entry, tracking, and order management across ABB units, with expansion to agent accounts.

You will use ABB tools for configuration and order processing, coordinating with local business units to ensure on-time delivery. The position requires 5+ years of technical customer support experience in industrial settings, a relevant bachelor’s degree, and U.S.

Formación

• Bachelor's Degree in engineering, business or related field preferred.
• Minimum 5 years of technical customer support experience in industrial/utility or related fields, or equivalent experience.
• General knowledge of power transmission & distribution products/systems preferred.
• Previous experience with business-to-business customer support preferred.
• Must have knowledge and skill in utilization of computer databases; empower experience preferred.

Responsabilidades

• Execute daily customer activities including order entry, tracking, and order management with local business units and ABB groups.
• Coordinate activities with local business units to track orders and assure on-time customer delivery.
• Coordinate input from local business units and other ABB groups to ensure bid proposals meet customer requirements.
• Process information on multiple projects and adapt to priority changes.
• Attend meetings to exchange information and analyze contract requirements.
• Investigate technical problems and establish procedures and corrective actions to avoid recurrences.
• Duties may require domestic travel to customer location or ABB site.
• Initiate change orders and expedite collection of overdue invoices.
• May require periodic customer reporting for outstanding orders, Vendor Managed Inventory or Blanket Order management.

Conocimientos

Technical customer support

B2B support

Industrial knowledge

Problem solving

Educación

Bachelor's degree in engineering or business

Herramientas

Databases

Order entry systems

Descripción del empleo

ABB Installation Products Inc. is seeking a Remote Inside Sales Support professional located in the United States. The role focuses on order entry, tracking, and order management across ABB units, with expansion to agent accounts.

You will use ABB tools for configuration and order processing, coordinating with local business units to ensure on-time delivery. The position requires 5+ years of technical customer support experience in industrial settings, a relevant bachelor’s degree, and U.S.