Remote Utility Sales & Order Fulfillment Specialist

ABB Inc.; Washington (District of Columbia); A distancia; USD 83.000 - 133.000; Jornada completa

Descripción de la vacante

ABB Inc. is seeking an Inside Sales Support professional located in the United States to manage order entry, tracking, and order management. You will coordinate with local units and ABB groups to ensure timely delivery and accurate bid proposals, while supporting agent accounts as needed.

The role requires 5+ years in technical customer support within industrial/utility fields, plus familiarity with product configuration tools and B2B processes. Remote work option with domestic travel possible.

Formación

• Bachelor's Degree in engineering, business or related field preferred.
• Minimum 5 years of technical customer support experience in the Industrial, Utility or related fields, or equivalent experience.
• General knowledge of power transmission & distribution products/systems preferred.
• Previous experience with business to business customer support preferred.
• Must have knowledge and skill in utilization of computer databases; empower experience preferred.

Responsabilidades

• Utilize ABB's tools and processes including product configuration tools, order entry and business systems.
• Coordinate activities with local business units to track orders and assure on-time customer delivery.
• Coordinate input from local business units and other ABB groups to ensure bid proposals meet to customer requirements.
• Simultaneously process information on multiple and varied projects, and respond effectively to changes in priorities.
• Attend meetings to exchange information and analyze contract requirements.
• Participate in investigating technical problems and establishing procedures and corrective actions to avoid recurrences.
• Duties may require domestic travel to customer location or ABB site.
• Initiate change orders and expedite collection of overdue invoices.
• May require periodic customer reporting for outstanding orders, Vendor Managed Inventory or Blanket Order management.

Conocimientos

Technical customer support

Power transmission & distribution

B2B customer support

Databases

Product configuration tools

Educación

Bachelor's degree in engineering, business or related field

Herramientas

Product configuration tools

Order entry systems

Databases

Descripción del empleo

ABB Inc. is seeking an Inside Sales Support professional located in the United States to manage order entry, tracking, and order management. You will coordinate with local units and ABB groups to ensure timely delivery and accurate bid proposals, while supporting agent accounts as needed.

The role requires 5+ years in technical customer support within industrial/utility fields, plus familiarity with product configuration tools and B2B processes. Remote work option with domestic travel possible.