Remote Utility Dispatch & Scheduling Specialist

Reconnus; Bohemia (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid training

Advancement opportunities

Health benefits (medical, dental, visi

Paid holidays

401(k) with company match

Remote work

Job summary

RECONN is seeking a reliable Dispatcher to join our remote team. This full-time, 40-hour position focuses on coordinating utility service and inspections, handling customer calls, and ensuring smooth scheduling with contractors and field personnel.

The ideal candidate communicates effectively, stays organized, and works well independently in a fast-paced environment. Prior dispatch or scheduling experience is preferred, with a commitment to professional customer service.

Qualifications

• High school diploma or GED required; some college preferred.
• Previous customer service, call center, scheduling, administrative, or dispatch experience preferred.
• Proficiency with computers and standard office applications.
• Working knowledge of Microsoft Office, Excel, and Outlook.
• Ability to work in a multi-line phone system environment.
• Excellent verbal and written communication skills, including strong grammar and attention to detail.
• Reliable, punctual, and responsive to emails and internal communications.
• Self-motivated, organized, and able to work independently.
• Able to maintain focus and productivity in a remote work environment.
• Comfortable managing multiple priorities in a fast-paced, high-volume setting.

Responsibilities

• Handle inbound and outbound customer calls related to utility services and appointments.
• Schedule and coordinate utility service and inspection appointments with customers, contractors, and field personnel.
• Assist customers with scheduling questions, changes, and general inquiries.
• Communicate professionally with customers, contractors, and internal teams by phone and email.
• Enter and update information accurately in company systems.
• Manage multiple tasks and computer systems in a fast-paced environment.
• Follow established company procedures and elevate issues when necessary.
• Perform general administrative and customer service duties as needed.

Skills

Customer service

Communication

Organizational skills

Computer proficiency

Microsoft Office

Education

High school diploma or GED

Tools

Excel

Outlook

Microsoft Office

Job description

RECONN is seeking a reliable Dispatcher to join our remote team. This full-time, 40-hour position focuses on coordinating utility service and inspections, handling customer calls, and ensuring smooth scheduling with contractors and field personnel.

The ideal candidate communicates effectively, stays organized, and works well independently in a fast-paced environment. Prior dispatch or scheduling experience is preferred, with a commitment to professional customer service.