Remote Dispatch Coordinator for Field Operations

Remote Jobs; United States; Remote; USD 11,000 - 15,000; Full time

Job summary

Vert Environmental is seeking a highly organized remote Dispatcher to coordinate the daily schedules and logistics of our field technicians across California. You will optimize technician schedules, maximize job density, and help field teams stay focused on inspections and testing.

The role requires coordinating across service areas, real-time scheduling adjustments, and close collaboration with the Technician Supervisor to balance efficiency with technician availability.

Qualifications

• Minimum 2 years of experience in dispatching, scheduling, logistics, field operations, project coordination, or a related role.
• Excellent organizational and multitasking skills, with strong attention to detail.
• Strong problem-solving skills and the ability to make timely decisions in a fast-paced environment.
• Excellent verbal and written communication skills.
• Proven remote work experience with a dedicated home office setup, reliable computer, quality headset, and stable internet connection.

Responsibilities

• Manage and optimize the daily dispatch schedule across San Diego and the Quad-County service areas.
• Coordinate technician assignments based on location, availability, workload, job requirements, and estimated service times.
• Work closely with the Technician Supervisor to balance operational requirements with technician schedules, availability, and time-off requests.
• Monitor schedules throughout the day and make real-time adjustments for cancellations, delays, site access issues, scheduling conflicts, and other unexpected changes.
• Serve as a primary point of contact for field technicians regarding scheduling, routing, site access, and logistical issues.
• Proactively coordinate vehicle and equipment maintenance to maintain fleet readiness while minimizing disruption to technician schedules.
• Manage the daily Courier route to reduce unnecessary travel and administrative errands for field technicians.
• Coordinate sample drop-offs at laboratories and the delivery of supplies, equipment, and gear between the shop and field locations.
• Apply knowledge of service-specific time-to-complete requirements to create realistic schedules and prevent overbooking.
• Identify opportunities to improve routing, reduce unnecessary mileage, and increase technician productivity.
• Use CRM systems, scheduling platforms, and automation tools to maintain accurate assignments and facilitate client and technician notifications.
• Monitor scheduled jobs and proactively identify potential bottlenecks before they impact clients or field teams.
• Communicate schedule changes and operational updates clearly and promptly to technicians, supervisors, clients, and internal teams.
• Maintain accurate dispatch, scheduling, maintenance, and logistical records.
• Support continuous improvement of dispatch processes, routing strategies, and field operations.

Skills

Organizational skills

Multitasking

Problem-solving

Verbal and written communication

Remote work experience

Tools

Microsoft Office

CRM platforms

Scheduling systems

Job description

Vert Environmental is seeking a highly organized remote Dispatcher to coordinate the daily schedules and logistics of our field technicians across California. You will optimize technician schedules, maximize job density, and help field teams stay focused on inspections and testing.

The role requires coordinating across service areas, real-time scheduling adjustments, and close collaboration with the Technician Supervisor to balance efficiency with technician availability.