Remote Utility Dispatch Specialist

One Call Concepts Locating Services, Inc.; Hanover (MD); On-site; USD 25,000 - 30,000; Full time

Job summary

One Call Concepts Locating Services, Inc. is seeking a Utility Locating Dispatcher / Clerical Assistant to coordinate and dispatch field personnel to service requests and emergencies. You will maintain clear communication with homeowners, excavators, and utility personnel, while ensuring accurate records and timely responses.

The role emphasizes reliability, multitasking, and professional communication. This full-time position includes paid training and opportunities to support essential utility

Qualifications

• High school diploma or equivalent required.
• Strong written and verbal communication skills for client correspondence.
• Ability to multi-task in a fast-paced environment.
• Basic computer proficiency including Microsoft Office.

Responsibilities

• Coordinate and dispatch field personnel based on priority, availability, and geographic location to address service requests and emergencies.
• Maintain detailed and accurate documentation of all dispatch activities, including work orders, crew assignments, and communication logs.
• Communicate effectively with field personnel, management, and clients to provide updates, gather information, and resolve issues promptly.
• Collaborate with team members and other departments to optimize resource allocation and improve overall operational efficiency.
• Monitor and respond to excavation requests on behalf of our customers. To include review of utility records and submission of records to excavators.

Skills

Communication skills

Multi-tasking

Computer literacy

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Utility Locating Dispatcher / Clerical Assistant

Experience preferred but not required. Paid training will be provided.

Seeking quality-minded, driven individuals with:

• Acceptable Driving Record
• A Background Check will be conducted prior to employment
• Must pass a pre-employment drug screening
• Able to navigate a computer file system.
• Good written and oral communication skills
• Demonstrate the ability to prioritize work and meet daily deadlines

About the Role:

As a Dispatcher with One Call Concepts Locating Services, Inc., you will work in our corporate office and play a critical role in coordinating and managing the timely deployment of field personnel and resources to ensure uninterrupted services. Your primary objective will be to efficiently dispatch personnel in response to service requests and emergencies while maintaining clear and accurate communication with all stakeholders. You will serve as the central communication hub between field teams, management, and clients, ensuring that all parties are informed and aligned. This role demands a high level of reliability and professionalism to handle multiple tasks simultaneously under pressure, ensuring operational continuity and customer satisfaction. Ultimately, your efforts will directly contribute to the safety, efficiency, and reliability of utility services across the service area.

A Dispatcher will have daily interaction with homeowners, excavators and utility personnel.

Minimum Qualifications:

• High school diploma or equivalent.
• Strong written and verbal communication skills for client correspondence and internal coordination.
• Demonstrated ability to multi-task and manage time effectively in a fast-paced environment.
• Basic computer proficiency, including experience with Microsoft Office software or similar systems.

Preferred Qualifications:

• Previous experience working as a dispatcher within the utilities sector.
• Proven experience or knowledge of the utility industry and its operational protocols is beneficial, but not necessary.
• Advanced skills in documentation and record-keeping software.
• Experience working collaboratively in cross-functional teams.

Responsibilities:

• Coordinate and dispatch field personnel based on priority, availability, and geographic location to address service requests and emergencies.
• Maintain detailed and accurate documentation of all dispatch activities, including work orders, crew assignments, and communication logs.
• Communicate effectively with field personnel, management, and clients to provide updates, gather information, and resolve issues promptly.
• Collaborate with team members and other departments to optimize resource allocation and improve overall operational efficiency.
• Monitor and respond to excavation requests on behalf of our customers. To include review of utility records and submission of records to excavators.

Skills:

The required skills are essential for understanding operational priorities and maintaining accurate records of dispatch activities. Reliability and multi-tasking skills enable the dispatcher to manage multiple service requests and emergencies simultaneously without compromising quality or response time. Teamwork and collaborative work skills facilitate effective communication and coordination with field crews and internal departments, ensuring smooth operations. Client correspondence skills are critical for maintaining professional and clear communication with customers, enhancing satisfaction and trust. A professional attitude and behavior underpin all interactions, fostering a respectful and efficient work environment that supports the utility’s commitment to service excellence.

Schedule:

Position is full-time, Monday through Friday, with occasional overtime.

Office hours are 7:00 AM – 5:00 PM

Compensation:

Salary: $18.00 - $22.00 per hour

Wages will be based on individual experience.

Benefit Conditions:

• Waiting period may apply

This Company Describes Its Culture as:

• Stable -- traditional, stable, strong processes

This Job Is:

• A job for which military experienced candidates are encouraged to apply

• Open to applicants who do not have a high school diploma/GED

• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)

• Open to applicants who do not have a college diploma

Work Remotely

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous

• Detail-oriented -- would rather focus on the details of work than the bigger picture

• Autonomous/Independent -- enjoys working with little direction