Remote Upsell & Renewal Growth Manager

Practice by Numbers; United States; Remote; USD 63,000 - 70,000; Full time

Benefits offered by this job

Base salary

Quarterly bonus

Medical coverage

Dental coverage

Vision coverage

401(k) with company match

Job summary

Practice by Numbers is seeking an Upsell Account Manager (US) to own the commercial lifecycle for existing customers. You will drive renewals, lead value-based upsell conversations, and manage expansion opportunities in close collaboration with Customer Success and Retention teams.

The role focuses on post-adoption commercial motion, aiming to keep Net Revenue Retention above 100% and to contribute about 30% of total sales revenue through expansions, while ensuring renewals are executed on time

Qualifications

• Experience managing expansions and renewals in SaaS
• Ability to analyze product usage data and customer outcomes
• Strong negotiation and cross-functional collaboration skills

Responsibilities

• Expansion & Renewal Revenue Ownership
• Own upsell, cross-sell, and renewal execution across an assigned book of customers
• Drive expansion motions that contribute ~30% of overall sales revenue
• Manage renewal timelines, pricing discussions, and contract execution
• Partner closely with Customer Success and Retention Managers to ensure renewals are aligned to customer health
• Lead consultative upsell and renewal conversations grounded in product usage and adoption data, customer outcomes and ROI
• Position renewals and upgrades as continuations of value, not administrative events
• Manage objections and negotiations professionally and transparently
• Work in lockstep with Customer Success & Retention teams
• Avoid selling into unhealthy or high-risk accounts without CS alignment
• Ensure smooth handoffs post-upsell and post-renewal
• Maintain a clean and accurate pipeline covering expansion opportunities and upcoming renewals
• Forecast renewal and expansion ARR with high confidence
• Track close plans, renewal risks, and commercial blockers
• Provide visibility into NRR drivers and gaps
• Identify patterns across renewals and upsells to inform packaging, pricing, expansion triggers and renewal timing
• Help build repeatable renewal + upsell processes as the business scales

Job description

Practice by Numbers is seeking an Upsell Account Manager (US) to own the commercial lifecycle for existing customers. You will drive renewals, lead value-based upsell conversations, and manage expansion opportunities in close collaboration with Customer Success and Retention teams.

The role focuses on post-adoption commercial motion, aiming to keep Net Revenue Retention above 100% and to contribute about 30% of total sales revenue through expansions, while ensuring renewals are executed on time