Director of UC Solutions Architecture - Systems Integrator

Hamilton Barnes; New Jersey; On-site; USD 191,000 - 259,000; Full time

Job summary

Hamilton Barnes is seeking a hands-on Director of Unified Communications to lead and grow its Cisco UC practice within a dynamic MSP environment. The role blends technical leadership, pre-sales engagement, and team oversight, offering opportunities to architect UC solutions and drive customer success.

The ideal candidate brings 8+ years of Cisco UC experience, MSP exposure, and strong pre-sales capabilities to influence strategic direction and revenue growth.

Qualifications

• 8+ years in Cisco Unified Communications with architecture and design.
• Experience in both on-prem and UCaaS environments.
• Proven MSP/multi-client experience.
• Hands-on pre-sales experience including solution design and client-facing presentations.

Responsibilities

• Lead and scale the UC practice, setting technical direction and best practices.
• Remain hands-on in pre-sales, supporting solution design, client presentations, and proposal development (SOWs, HLDs).
• Architect and oversee delivery of Cisco UC solutions (CUCM, Unity Connection, UCCX, CUBE, Expressway, Webex).
• Drive UCaaS and cloud collaboration strategies, including migrations from on-prem to cloud.
• Act as a senior escalation point for complex technical challenges.
• Collaborate with sales leadership to drive revenue growth and solution positioning.
• Mentor and develop engineering teams, ensuring high-quality delivery across projects.
• Engage directly with clients as a trusted advisor, aligning technical solutions with business goals.
• Ensure successful project execution and customer success outcomes across multiple engagements.

Skills

Cisco UC

UCaaS

Pre-sales

Team leadership

SIP/VoIP

Solution architecture

Mentoring

Tools

Webex Calling

CUCM

Job description

Ready to take IT transformation into your own hands?

Join a technology services provider delivering end-to-end digital infrastructure and managed services, working on projects that secure networks, modernise cloud environments, and optimise enterprise systems.

They are seeking a hands-on Director of Unified Communications to lead and grow their Cisco UC practice within a dynamic MSP environment. This role blends technical leadership, pre-sales engagement, and team oversight, making it ideal for someone who can operate at both a strategic and technical level.

Key Responsibilities:

• Lead and scale the UC practice, setting technical direction and best practices
• Remain hands-on in pre-sales, supporting solution design, client presentations, and proposal development (SOWs, HLDs)
• Architect and oversee delivery of Cisco UC solutions (CUCM, Unity Connection, UCCX, CUBE, Expressway, Webex)
• Drive UCaaS and cloud collaboration strategies, including migrations from on-prem to cloud
• Act as a senior escalation point for complex technical challenges
• Collaborate with sales leadership to drive revenue growth and solution positioning
• Mentor and develop engineering teams, ensuring high-quality delivery across projects
• Engage directly with clients as a trusted advisor, aligning technical solutions with business goals
• Ensure successful project execution and customer success outcomes across multiple engagements

Required Qualifications:

• 8+ years of experience in Cisco Unified Communications, including architecture and design
• Strong background in both on-prem and UCaaS environments
• Proven experience working within an MSP or multi-client environment
• Demonstrated pre-sales experience, including solution design and client-facing presentations
• Deep understanding of SIP, VoIP, dial plans, and call routing
• Experience leading or mentoring technical teams
• Strong communication and stakeholder management skills

Preferred Qualifications:

• Experience with Microsoft Teams, Direct Routing, and Teams Phone
• Exposure to Webex Calling / Webex Contact Center and cloud collaboration platforms
• Cisco certifications (CCNP/CCIE Collaboration or equivalent)
• Familiarity with Azure, AWS, or hybrid cloud environments

Salary:

• $225,000